Cancellation & Refund Policy
This policy explains how we handle cancellations and refunds for online payments/donations.
1. Donations / Sponsorships
Donations and sponsorship contributions are typically non-refundable because funds are allocated towards educational activities and student support.
2. Exception Handling
In genuine cases such as duplicate payments, incorrect amount entered by mistake, or failed service due to technical error, we may review and process a refund at our discretion.
3. Time Window
Refund requests should be raised within 7 days of the transaction date.
4. How to Request
- Go to /Contact and submit a request.
- Include: Name, phone, transaction ID, amount, date, and reason.
5. Processing Timeline
Once approved, refunds are processed to the original payment method. Timeline may vary based on banks/payment networks.
6. Failed/Incomplete Transactions
If a payment shows “failed” but amount was debited, it is usually auto-reversed by the bank/payment gateway. If not reversed, contact us with the transaction reference.